Delivery & Returns
We currently deliver exclusively to addresses located in Switzerland and Liechtenstein. All orders are dispatched next working day from our Swiss warehouse. Furthermore, all deliveries are carbon-offset and packaged plastic-free.
Free PostPac Economy delivery (PostPac Priority for CHF 3.50) applies to order values over CHF 49 excluding delivery costs and digital gift cards.
Swiss Post - PostPac Priority (1 to 2 days) | CHF 8.50
Swiss Post - PostPac Economy (2 to 3 days) | CHF 6.50
For delivery updates, please refer to your tracking number that will be provided to you.
Is your order a gift to be delivered straight to the recipient? You can rest assured that our parcels do not include any packing slips or pricing details.
Whether you are not satisfied with an item or have simply changed your mind, a member of our team will happily assist you in the returns process. Please contact us within 14 days of receiving your parcel, providing your order number and a brief description of the reason for return. Please note that we can only accept unopened items in their original condition and that some items may not be eligible for returns due to hygiene reasons.
Postage costs for returning items are generally at the expense of the sender. Upon receipt of your return, we will refund you the full value of your items.